TuBiciHN Refund and Returns Policy

Effective Date: 2024-01-01

Thank you for shopping at TuBiciHN!

We want you to be completely satisfied with your purchase. If for any reason you are not, we offer a hassle-free return and refund policy.

1. Eligibility for Return

You may return most new, unopened items sold on TuBiciHN within 30 days of delivery for a full refund. Some exceptions may apply, as noted below.

Items that are not eligible for return:

• Used items
• Items that are damaged due to misuse or neglect
• Items without original packaging (unless damaged during shipping)
• Items specifically marked as “Final Sale”

2. Return Process

To initiate a return, please contact us within 30 days of delivery at returns@tubicihn.com. We will provide you with a return authorization number (RAN) and instructions on how to return your item(s).

Please note:

• You are responsible for the cost of return shipping.
• We recommend using a tracked shipping service to ensure your return arrives safely.
• We are not responsible for lost or damaged return packages.

3. Refunds

Once we receive your returned item and verify that it meets the conditions for a return, we will issue a full refund to your original payment method within 7 business days.

4. Exchanges

We currently do not offer exchanges. If you would like to exchange an item for a different size or color, you will need to return the original item and place a new order.

5. Warranty Claims

If your item is defective or damaged upon arrival, please contact us immediately at returns@tubicihn.com. We will work with you to resolve the issue, which may include a replacement or a full refund.

6. Contact Us

If you have any questions about our return and refund policy, please contact us:

• By email: customer.service@tubicihn.com

We are here to help!